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Returns are accepted on unused items as long as they are in new condition and have not been used or manipulated in any way. Acrylic rod material or wooden rod material that has been cut, shaped, or manipulated in any way is not eligible for return or refund. Reed or cork material that has been used, trimmed, or manipulated in any way cannot be returned.
Order discrepancies or return requests must be made within 30 days of receipt. Return requests made after 30 days are eligible for exchange only.